From the UK and Australia CVS Group is a leading provider of Veterinary services. With over 500 practices, including nine specialist-led referral hospitals, 40 dedicated out-of-hours sites, 22 equine and 15 farm practices. With over 100 specialists, 2300 veterinary surgeons and 3200 nurses, it’s easy to see why CVS are listed on the AIM of the London Stock Exchange.

CVS group’s original laundry service provider couldn’t deliver what they had original promised in their contract and as a result CVS experienced service issues across the board. Poor service, reactive times and repairs, accompanied on average with a 2-3 day response time, followed by 10 to 14 days average machine repair time, prompted CVS to seek alternative laundry equipment providers and ultimately streamline the efficiency of all operations.

On the recommendation of Wolf Laundry machines and laundry equipment services, Wolf Laundry was awarded the contract through the tender process, with the tender won based on 2 factors based on Cost Association and Service Level Agreement that was agreed to.

How has Wolf Laundry improved your business operations?

The machines provided have been a lot more efficient and reliable, with Wolf Laundry always having parts available for machines to be repaired. The ongoing feedback from our practices is that the engineers are informative and reliable.

Wolf Laundry’s communication and the account management has made my life a lot easier. I have a direct point of contact who is always available should I need any information or to follow up on an open job, repair or install.

Would you recommend Wolf Laundry and if so why?

Yes 100% the account management and service has been second to none. Wolf Laundry have done exactly what they advised they would. Competitively priced whilst providing an excellent service which is exactly what most customers look for in a supplier.

Is there anything Wolf Laundry can do to improve?

No nothing – if there was you would know!

Natalie – CVS